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Complaint Form
MOMMYBAG
Complaint Form
Fill in the form below and send it to the e-mail address info@mommybag.pl or by post to the company’s correspondence address. After reviewing your complaint, we will contact you with further instructions.
FORM RECIPIENT
Szuuus sp. z o.o.
ul. Józefa Mireckiego 13A/7
05-300 Mińsk Mazowiecki
Poland
E-mail: info@mommybag.pl
Tel: +48 888 776 910
⚠ IMPORTANT — ADDRESS DISTINCTION
Complaint form (document) should be sent to:
→ E-mail: info@mommybag.pl, or
→ Correspondence address: ul. Józefa Mireckiego 13A/7, 05-300 Mińsk Mazowiecki
Complained product (parcel) should be sent to:
→ Warehouse address: MOMMYBAG, ul. Czereśniowa 23E, 02-457 Warszawa
Do not send parcels to the company headquarters address — we do not accept shipments there.
COMPLAINT SUBMISSION
CUSTOMER DETAILS
Full name: ________________________________________________________
Street and number: ________________________________________________________
Postal code and city: ________________________________________________________
Contact phone number: ________________________________________________________
E-mail address: ________________________________________________________
ORDER DETAILS
Order number: ________________________________________________________
Order date: ________________________________________________________
Delivery date: ________________________________________________________
PRODUCT SUBJECT TO COMPLAINT
Product name: ________________________________________________________
Size / variant: ________________________________________________________
Quantity: ________________________________________________________
Unit price: ________________________________________________________
DESCRIPTION OF DEFECT / NON-CONFORMITY
Date the defect was noticed: ________________________________________________________
Detailed description of the defect:
(describe exactly what the defect is, when and under what circumstances it was noticed)
CUSTOMER REQUEST
Pursuant to Article 43d of the Consumer Rights Act, I request (select one):
☐ Product repair
☐ Replacement of the product with a new one free from defects
☐ Price reduction by the amount of: __________________
☐ Withdrawal from the contract and refund (in case of a significant defect)
BANK ACCOUNT FOR REFUND
(fill in if you request a price reduction or refund)
Bank account number: ________________________________________________________
Account holder: ________________________________________________________
ATTACHMENTS
☐ Photos showing the defect (recommended)
☐ Proof of purchase (receipt, invoice, order confirmation)
DATE AND SIGNATURE
City: ____________________________
Date: ____________________________
Signature: ____________________________
ADDRESS FOR SENDING THE COMPLAINED PRODUCT
After receiving confirmation of the complaint and further instructions from us, send the complained product to the warehouse address:
MOMMYBAG
ul. Czereśniowa 23E
02-457 Warszawa
Poland
After the complaint is positively reviewed, we will send you a free DHL return label. Please wait for our instructions before sending the parcel.
ADDITIONAL INFORMATION
Processing time: The complaint will be reviewed within 14 calendar days from the date of its receipt. Lack of response within this time means the complaint is accepted.
Liability period: We are responsible for non-conformity of the goods with the contract revealed within 2 years from the date of delivery.
Costs: In the case of a justified complaint, we cover all costs related to its processing, including the return shipping cost.
CONTACT
E-mail: info@mommybag.pl
Phone: +48 888 776 910
Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM